Shipping Policies

    • No PO Boxes - a physical address is required for delivery.
    • Orders typically ship within two business days but date & time of order shipment or delivery is not guaranteed.
    • Requests for overnight delivery must be received by 11am Pacific Time to ship the same day, do not include weekends or holidays, and may not be available in all areas.
    • It is the receiver's responsibility to pay any sales and/or country taxes, international import fees and custom duties.
    • New York and Maryland residents: Due to special restrictions, no orders will be shipped to the states of New York or Maryland.
    • California  residents: Due to special restrictions, no pre-paid orders will be shipped to the state of California without authorization from a health care professional licensed in California to order lab testing.
    • Average delivery times do not include weekends or holidays. See chart below.

 

Delivery Type Average Delivery Time
Ground 5-7 Days
Priority 2-3 Days
2-Day 2 Days
Next Day 1 Day
International (Including Canada) 5-10 Days
Return Policies
    • Shipping fees are non-refundable.
    • The original Test Requisition must be returned to ZRT Laboratory before any refunds can be issued.
    • Credit card refunds can take up to 30 days to be processed.  
    • Refunds requested 120 days or more after the original order will be issued in the form of a check.